An employee opens Claude on their laptop. It is free, it is fast, and within ten minutes they have pasted in a contract, a financial summary, and a list of customer records, all because they are trying to get their job done. No audit trail. No admin visibility. And depending on their account settings, that […]
Right now, someone in your organization is copying client data into a free Claude account. Maybe it’s a technician summarizing a ticket. Maybe it’s a manager drafting a proposal. Maybe it’s an employee who discovered Claude on their own, started using it immediately, and never once thought to ask: where does this data actually go? […]
Every time I walk into an organization and say “your users are copying and pasting corporate data into AI tools you don’t manage”, nobody disagrees. They just hadn’t looked. That’s the Shadow AI problem in a nutshell. It’s not a future risk. It’s happening today, quietly, across every tenant you manage. What Shadow AI Actually […]
Below are all of the latest feature updates coming to Microsoft 365. Automated Security Assessments and Policy Management CloudCapsule is a tool I built purpose built for MSPs looking to scale their security practice on Microsoft 365. Scans of tenants take on average 60 seconds where we collect over 200 data points. We now provide remediation and […]
You just wrapped a sales call. It went well, at least, you think it did. You remember a few key points. They mentioned a competitor, maybe. Budget sounded promising. But it’s 4:30 PM, your notes are scattered, and updating the CRM feels like a second job. Here’s the thing: your Teams meeting already captured everything. […]
You’re in a Teams chat with an external contact, a client, a vendor, a partner. You need to send them a file. So you click the plus icon at the bottom of the chat to attach it. The option isn’t there. You try dragging a file from File Explorer into the chat. You get a […]
On March 11th, 2026, employees at Stryker began their day to blank screens. Within three hours, roughly 80,000 devices had been wiped across the company’s 61-country footprint. Not encrypted. Not ransomed. Erased. No malware was involved. An Iran-linked hacktivist group compromised an admin account and used Microsoft’s own Intune remote wipe capability to erase the […]
Below are all of the latest feature updates coming to Microsoft 365. Automated Security Assessments and Policy Management CloudCapsule is a tool I built purpose built for MSPs looking to scale their security practice on Microsoft 365. Scans of tenants take on average 60 seconds where we collect over 200 data points. We now provide remediation and […]
Microsoft quietly dropped Entra Backup and Recovery into Public Preview in March 2026. Before this feature, Entra ID had no native rollback capability for most object types. A deleted security group was gone permanently, no recycle bin, no soft-delete window. A misconfigured Conditional Access policy meant a manual rebuild. A corrupted service principal meant starting […]
Most MSPs don’t discover security gaps because they were looking for them. They find them mid-ticket, during a breach, or when a client calls with a problem that shouldn’t exist. A Conditional Access policy that was never deployed. Legacy authentication still wide open. Something that should have been caught six months ago. I built CloudCapsule […]
Here’s something that bothers me about the MSP industry: we hand technicians the keys to dozens, sometimes hundreds, of Microsoft 365 tenants, and then we expect them to just figure out security on the job. No structured training. No safe place to practice. Just production environments and the hope that nothing goes wrong. If you’re […]
Every lawyer I’ve ever talked to has the same problem. They get staffed on a new case or a new deal, and someone hands them a stack of documents, contracts, memos, correspondence, expert reports, and says “know this by Wednesday.” So they do what every lawyer does. They read everything. They take notes. They highlight. […]
