In April 2024, Microsoft announced it was looking to standardize its licensing model for Teams to align with the changes made in October 2023 for the European Economic Area (EEA) and Switzerland. Effectively the European commission was accusing Microsoft of monopoly like practices by not allowing users to have a price break if they wanted […]
Many of us out there are using Microsoft Teams as our main source of collaboration. This includes chats, meetings, and even file sharing. As an organization, its where we are potentially sharing tons, if not all, of our sensitive information which is why it is SO important to protect. I wanted to walk you through […]
As we kick off the new year, many of us are setting our 2023 goals. I have talked to many MSPs who are good at setting KPIs but not so great at developing strong goals that motivate the entire company to improve those numbers. For example, how does increasing MTTR on tickets help the company […]
There are not many new technologies that come out that make you think they can change the world we live in but ChatGPT definitely feels like that for me. This new model from OpenAI is catching lots of buzz and its capabilities are impressive to say the least. I have personally been using the underlying […]
